Smart Dai Limited (collectively, “Smart Dai”, “we” or “us” ) is a one-stop smart solution for smart Living which connects service providers to provide services for our customers for daily lifestyle, building trust for effective collaboration. Smart Dai Limited is committed to protecting users’ privacy and addressing potential privacy concerns. This Policy outlines our practices in relation to the collection, storage, usage, processing and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://smartdai.com/ or mobile application “Smart Dai” (collectively “Platform”) or avail services that Smart Dai offers you on or through the Platform (collectively, the “Services”).

By using our service, you confirm that you have read, understood and agree to be bound by this Policy and Terms and Conditions of our company.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

WHAT USER DATA WE COLLECT

When you use our services, you are asked to register an account with the following information.

1. Name
2. Phone Numbers
3. Email address or SMS(OTP)
4. Mailing or home address
5. Password

Further, we collect information about how you use the Services, your activity on the Platform, Marketing and Communication data, Transaction data of your account in our Platform but this are optional.

You can always choose to provide less information. However, omitting some of this personal information may limit your access to our Platform.

HOW DO WE COLLECT PERSONAL DATA

We use different methods to collect personal data from and about you including through:

1. 1. Direct Interactions
   2. Automated technologies or interactions
   3. Third parties or publicly available sources

We do not gather any of your sensitive personal information, such as your social security number, driver’s license number, race, ethicity, religion, political associations.

HOW THE INFORMATION COLLECTED IS USED

We only use your personal information to help you utilize everything Smart Dai has to offer. This includes:

1. Creating and maintaining an account with us;
2. Completing your transactions with us;

1. Shipping your purchases;
2. Fulfilling customer service requests;
3. Communicating our sales and promotions;
4. Contacting you regarding updates to our company policies;
5. Making all of Smart Dai’s services available to you in a convenient manner;
6. Providing advertisements that are relevant to you as you visit our Platform’
7. Evaluating analytics to see how our customers engage with our Platform;
8. To Prevent fraud;
9. Your agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorise us, our service Providers to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
10. You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you etc.. may not be limited to service providers who provide of seek to provide you with services, social media companies, advertisers, customer service, trusted third party service providers, data analytics providers, consultants, lawyers, and auditors.
11. To enforce our Terms;
12. To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;
13. To administer and protect our business all the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
14. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or governing agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

OUR COOKIE POLICY

Once you agree to allow our Platform to use cookies, you also agree to use the data it collects regarding your online behaviour. The data we collect by using cookies is used to customize our Platform to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience.

GOVERNING LAW

The Agreement shall be governed by and construed in accordance with the laws of Government of Nepal, without giving effect to the principles of conflict of laws thereunder.

MISREPRESENTATION

The Company shall assume no responsibility for any communication not authorised by Smart Dai with respect to any offer. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Smart Dai does not run any call centre, and does not make available for communication any landline/mobile number/email other than the contact information detailed below.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

1. You confirm that all personal data that you provide us with is accurate, up-to-date, and true. Your can access, modify and update your data in our Platform if you are our user or by contacting our office.
2. Notwithstanding anything contained in the Terms, you may deleted your account as well as your personal data stored with Smart Dai by contacting our office. Once your account is deleted, you will lose access to all Services but data related to your transaction on the Platform will be retained in accordance with applicable law.

INFORMATION SECURITY AND RETENTION

We implement appropriate security measures and privacy-protective features on our Platform including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorised access and disclosure, and follow standards prescribed by applicable law. We will not be responsible for any unauthorised use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorised disclosure of your password.

USER GENERATED CONTENT

We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. Your understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violated applicable laws.

THIRD PARTY SERVICES

We make available third party content like data, information, services details) or provide links related to third party. You should understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and the use of such third party services is solely at your own risk. We make no representations and exclude all warranties and liabilities arising out of or pertaining to such third party services, including their accuracy of completeness.